Once you have completed your order, you will be directed to a completed order page with details of your order and provided with an order reference number.
We will send you an automated email with your order details. Please keep this email for your records, or for if you need to contact us. Be sure to check your spam or junk email folder if you do not receive this email. If it is not in your spam or junk folder, please contact us immediately.
We start processing all orders once every working day in the morning. Any order from the previous day or received before 9:00am that day will be processed and moved to “Picking and Packing” status. You will receive an automated email to notify you of this.
We will now begin to pick the items from your order. We hope that all the items that you have ordered are in stock and available, but in the event that they are not, there are below situations that will arise.
• In stock: If the items are available in stock, your order is updated to the dispatched process
• Out of stock: If the items are out of stock, you will be notified by email with the status and the lead time to deliver the items. We will also make a note of this on your delivery notice placed inside your order
Once all the items have been picked and any out of stock items have been suitably organized, we will pack your items carefully and securely in a recycled box for delivery.
We only take the payment once all the items have been packed up and are ready to be dispatched. This is to make sure that you are charged the correct amount for any items that may have been removed.
DTDC, Blue dart and DHL courier service have daily weekday collections from our office.
You will receive an email once your order has been collected for delivery. If using a courier service you will receive tracking details with which you can monitor the progress of the delivery online.
Depending on the delivery method chosen and your delivery address, you can expect to receive your order as expected.